Mail-växling med Spotify

Jag: Suddenly I can not get into Spotify without first accepting a new contract from you. Why?

Spotify: Hi there,
Thanks for getting in touch.
When you say new contract, this might actually be our revised terms and conditions.
We haven't sent out any contracts, however if this doesn't sound correct then please send us a screen shot.
I hope this helps.
Any further issues please let us know.
Best wishes
John
Spotify Customer Services
Cambridge

Jag: Thanks for answering, but the problem is not solved. My question remains: Why do I need to click "I Accept" to enter into an account that I have had for years? I have not changed my username or password, and should come into my account automatically, as always.

Spotify: Hi there,
Thank you for getting back to us.
This is just our updated/revised terms and conditions, which we like our customers to see and agree to before entering Spotify.
Just so you have the opportunity to understand and agree with them.
If you have any further questions, please let us know!
I hope this helps,
Regards,
Jamie
Customer Service Advisor | Cambridge

Jag: I have asked my friends on Facebook if they had any similar agreement from Spotify. They have not. So why did I get it? Of course it is impossible to read and understand such a long contract. English is not my native language. You can not expect people to really read through all this. We can not possibly know what we commit ourselves to when we click "I accept". I am sure you are aware that most people do not read such an extensive agreement. Do I have to be a lawyer with advanced knowledge of the English language to be able to listen to Spotify's music?

Spotify: Hello and thank you for contacting Spotify. I would first like to thank you for your continued patients. We have experienced a hic up and have experienced an unforeseen difficulty in receiving your email. Due to the extended delay we are aware that you may have been able to resolve your query. If we can still be of assistance, please contact us again. When doing so and to aid us in fully investigating your case please can you confirm the following:

1) Your date of birth. 2) Your post/zip code. 3) Any additional email addresses you may have registered with us. 4) What device you are using Spotify on. 5) What operating system you are running.

I apologise if these points duplicate information you have previously supplied. They are used by us to fully deal with cases and queries. Thank you for your support and understanding. It is greatly appreciated. Kind Regards and a friendly smile.

John L Spotify

Team Customer Support

Cambridge U

Jag: I have grown tired of your evasive answers, really no response at all. I give up!

Spotify: Hi there,

Apologies for the delay in getting back to you.

Sorry for any confusion that has been caused here. We of course can not force any one to read these but if ever we make a slight amendment we will always let you know. This way it's up to decide if you wish to read them or not, but we have made you aware that they have slightly changed. These are the same Terms and Conditions only slightly amended that you will have to of agreed to in order to create your Spotify account.

If you wish to continue using Spotify then you will need to accept, having read them or not.

If you have any other questions then please get back to us.

Kind regards,
Nab 

I had already finished the conversation.